Our User-Centered Approach

Date: June 21, 2024

The best part of the library’s culture is our thoroughly user-centered approach. Everything we do, both the visible and the behind-the-scenes, is carefully designed to improve our quality of service and provide our researchers with seamless access to theological resources. Here are two projects the staff are working on this summer with the goal of improving our user experience:

We are implementing a new process to authenticate patrons using our digital resources. This will create a more seamless experience for users, and it will provide the library staff with more robust data on resource usage so we can allocate our budget effectively and do targeted outreach for specific databases/resources.

We are developing a new range of library tutorials and user guides so that all our patrons, no matter their prior experience with theological or academic research, feel comfortable using our search platforms. The universe of digital resources is ever-expanding, and this has led to a rise in user frustration learning both how to use the resources across vendors/providers and how to narrow down to the most useful and highest quality resources.

There are several other projects, too. From shifting books in the stacks to make room for new acquisitions and a better browsing experience, to updating our physical wayfinding signage, and from a new analytics tool to track patron questions to updating the library’s research guides to support new curricular areas. These projects represent only a small portion of the ways the library staff always prioritizes you, the library user.

Vincent Williams, MAR, MPhil, MSLIS
User Services Librarian
Bishop Payne Library

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